Terms of service

Last Updated: 30-06-2026

Welcome to BiteKar! By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully.

1. About BiteKar

BiteKar offers wholesome snack products for sale through its website and other authorized channels. By placing an order, you agree to these Terms & Conditions.

2. Product Information

We strive to ensure that all product descriptions, ingredient information, images, pricing, and other details are accurate. However:

• Product images are for illustration purposes only. Actual product appearance may vary slightly.
• Ingredient sourcing and packaging may change from time to time without prior notice.
• Customers are advised to review ingredient information before consumption.

3. Orders & Payments

• All orders are subject to acceptance and availability.
• BiteKar reserves the right to cancel or refuse any order at its discretion.
• Full payment must be received before an order is processed and dispatched.
• Prices are displayed in Indian Rupees (₹) and include applicable taxes unless otherwise stated.

4. Shipping & Delivery

• Delivery timelines are estimates and may vary due to factors beyond our control.
• Delays caused by courier partners, weather conditions, strikes, natural disasters, or other unforeseen circumstances shall not make BiteKar liable for compensation.
• Customers are responsible for providing accurate delivery information.

5. Returns, Refunds & Replacements

Due to the perishable nature of food products:

• Products cannot be returned once delivered.
• Refunds or replacements may be considered only if:
  • The product is damaged during transit.
  • An incorrect item is delivered.
  • The package is received in a compromised condition.
• To raise a concern, please contact us within 48 hours of delivery with clear photographs and order details.
• BiteKar reserves the right to review and determine eligibility for refunds or replacements.

6. Allergens & Dietary Information

Our products may contain or be processed in facilities handling:

• Nuts
• Seeds
• Milk products
• Other common allergens

Customers with allergies should carefully review ingredient information before consumption.

7. Customized Gift Packs

For customized, bulk, corporate, or special-order gift packs:

• Orders are confirmed only upon payment confirmation.
• Customized orders may require additional preparation time.
• Once production has commenced, cancellations may not be possible.
• Customized orders may not be eligible for returns or refunds unless damaged during transit.

8. Intellectual Property

All content on this website, including:

• BiteKar name
• Logos
• Product names
• Packaging designs
• Images
• Graphics
• Text

belongs to BiteKar and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

BiteKar shall not be liable for:

• Any indirect or consequential damages.
• Misuse or improper storage of products after delivery.
• Allergic reactions where ingredient information has been provided.
• Delays caused by third-party logistics partners.

10. User Conduct

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to website systems.
• Distribute harmful software or content.
• Misrepresent information while placing orders.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Changes to Terms

BiteKar reserves the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be published on this page.

13. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

One last thing: We make our snacks with care, real ingredients, and a lot of love. By shopping with BiteKar, you're joining us on a mission to make wholesome snacking a little more fun. 🍪✨